Decision details

FCS 182 - ICT Reshape within Customer Services, Digital & ICT

Decision Maker: Assistant Director of Customers, Digital and ICT

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

As part of the aspiration to be an excellent, modern, effective and efficient team delivering a quality service to meet the ever evolving requirements and expectations of the people of Doncaster, the Council and partners at a time when resources are continually diminishing, it has become necessary to review the shape of the ICT services we offer.

Decision:

To implement changes to the ICT staffing structure as part of implementing ITIL best practice, a new operating model and new ways of working.

Alternative options considered:

Option 1 - Do nothing
Option 2 - Implement the attached structure
Option 2 was the only viable option to meet the needs of the organisations served by the ICT Service.

Publication date: 21/07/2017

Date of decision: 01/03/2017

Accompanying Documents: