Decision details

The Digital Council Programme have undertaken a complete business process re-engineering exercise to identify current operating model and areas for improvement across all business processes and the introduction of digital capability across all aspects of the service creating operational efficiencies.
Lots of time is currently spent by the team collating and checking fees accrued by funeral directors for funerals administered by the team. This technology will mean that charges are automatically calculated and there is no need to check through every aspect of each service to ensure invoices are correct.

Approval to decommission the existing Bereavement System (Gower) and undertake a procurement exercise to commission a replacement system to meet the needs of the Bereavement Service.

Option 1 - Do Nothing
Option 2 - Undertake a procurement process for a Bereavement Services Solution to meet the business requirements and decommission/upgrade the existing system subject to the outcome of the procurement (Preferred Option)
Option 3 - Develop functionality in house with the Digital Council Development team.