Decision details

CR 303 10 22 18 Procurement of Liquidlogic Support COntract

Decision Maker: Assistant Director of Customers, Digital and ICT

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Council is implementing a new Integrated People Solution that encompasses adult and children social care with associated portals and financial and education management. This will replace key systems such as Carefirst, Liquidlogic and Capita One. The support contract for Liquidlogic ends 31 October, 2018 and no alternative arrangements were made given they are one of the leading suppliers and therefore submitted a tender for the integrated solution. Children's Social Care is due to go live initially in June 2019 but the associated portals will take longer and there are issues such as data archiving to sort out. Also, as with all business critical technology implementations there are many risks around this programme of work, the biggest being data quality and migration. Therefore it makes sense to build in a sensible amount of contingency with regard to support for the current system.


To procure a Liquidlogic support contract for 2 years at a cost of £181, 636.

Alternative options considered:

There were no alternatives considered.

Publication date: 07/12/2018

Date of decision: 19/10/2018

Accompanying Documents: