Decision details

CR/487/12/21 - Microsoft Unified Support Contract

Decision Maker: Assistant Director of Customers, Digital and ICT

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The use of Microsoft technologies is increasing and in order to continuously support the strategic direction of the organisation, it is imperative that our support models align to this increased knowledge and skillset. The Microsoft Unified Support contract will provide the Council access to enhanced technical knowledge in response to incident management, plus it will provide proactive monitoring opportunities to ensure the technology in place is performing as expected. Training materials are also part of the support agreement.

Regular interaction with a designated Microsoft Account Manager will ensure we are achieving value for money from the investment in technology; access to best practise knowledge and specific technical training to enhance the skillset within the Council’s support teams.


To procure a Microsoft Unified Support Contract using the G-Cloud 12 Framework Agreement (RM1557.12) for a 12-month period (1st March 2022 to 28th February 2023).

Alternative options considered:

The contract is specific to support Microsoft technologies; therefore, no other options are available for consideration.

Publication date: 11/01/2022

Date of decision: 21/12/2021

Accompanying Documents: