Decision details

Victoria Homecare Limited (VHL) is one of the framework providers under the council’s legacy framework. The Council will continue to retain VHL as one of its frameworks providers but will terminate all current call off contracts. (Call off contracts are contracts awarded under a
framework).
The Provider has notified the Council that there is an instability relating to the delivery of service due to staffing levels, amongst other difficulties. As a result, the council has been left with no
alternative but to terminate the call off contracts it holds with VCL.
The Provider will work with the Council to ensure a safe, smooth, and efficient transfer of the
Services to new providers is completed in a seamless way and to have minimal impact on the individuals receiving the service.
There are currently 28 packages of support, totalling 269.25 hours (per week) that will be transferred to alternative providers.

To terminate all call off contracts held with Victoria HomeCare Limited with immediate effect.

To wait for total service failure.
This option is not viable due to the risk to the continuation of service delivery to vulnerable people requiring the support of these services. service failure would leave vulnerable people
without care, which carries a host of risks to them and their safety.
REJECTED.