Issue details

AHWB.055.2019 - Agile Technology

There are in excess pf 30 active conversation points/bubs across the borough. The primary aim of these is to provide prevention, early intervention support closer to where people live in a familiar community setting. Information, Advice and Guidance (IAG) are key elements in the delivery of this approach.

The principle operation of conversation points has in the main been carried out by Council staff with support and involvement at some venues by volunteers. However, this is beginning to change as we move forward. The purchase and installation of technology has the real potential to be a cost effective community based solution, whereby access to universal support services can be sourced with little to no external facilitation support. The Voluntary, Community and Faith sector are well placed to deliver this offer and are often seen by residents as trusted support services, therefore best placed to respond to residents. Key to the ongoing successful roll-out is the need to ensure we provide a high level of customer service and in order to do so it is important that we have the right 'tools' for the job.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 12/02/2020

Decision due: 17 Dec 2019 by Assistant Director Commissioning and Contracts.

Contact: Fay Wood, Strategic Lead Email: fay.wood@doncaster.gov.uk Tel: 01302 737837.

Decisions