Issue details

The Council currently contract for Govtech’s Webcapture services via a call off contract with Northgate Public Services.

As part of the service the Revenues webform hosting and the secure transmission of content captured in the Revenues webforms to the Govtech Service Centre is carried out by a sub processor, currently Team Netsol.

Govtech will shortly be switching the platform on which our Revenues forms are deployed and these will then be hosted on the Granicus-Firmstep platform.

In order to maintain, the service with Govtech we need to agree this variation to the contract.

Govtech currently supply online forms for the Revenues and Benefits teams. The webcapture product allows customers to notify changes of circumstances when they move, apply for Single Occupier Discounts and set up Direct Debit mandates for their Council Tax via self-service online forms. In addition these forms integrate with the Northgate Revs and Bens system to allow auto-processing of the information provided. Without this service all of this would have to be done by trained processing staff acting as data processing operators.

In 2019/20 over 24,600 online forms were completed by customers using this product.