Issue details

Doncaster Council requires a solution that will deliver AI (Artificial Intelligence) across a number of different channels including Voice over Telephony; the council currently has an Amazon Alexa integration that was developed in-house.

Initially we will require Telephony using a specific service area, which is Waste and Recycling. However, depending on the success of this first integration the council expects the provided solution should be capable of both AI through Telephony and through the web using channels such as a Chatbot through Web Chat and other such channels. Also it should be capable of integrating other services areas.

The council has a website that allows residents to self-serve this can be found at https://www.doncaster.gov.uk/, the initial service we wish to have delivered on AI Telephony is Waste and Recycling the processes and information for this service can be found on the website at https://www.doncaster.gov.uk/services/bins-recycling-waste.
In line with the new Digital Recovery and Renewal Strategy the council has procured a supplier to develop AI over Telephony for Waste and Recycling. We need to draw down the budget to progress the project.