The use of Microsoft technologies is
increasing and in order to continuously support the strategic
direction of the organisation, it is imperative that our support
models align to this increased knowledge and skillset. The
Microsoft Unified Support contract will provide the Council access
to enhanced technical knowledge in response to incident management,
plus it will provide proactive monitoring opportunities to ensure
the technology in place is performing as expected. Training
materials are also part of the support agreement.
Regular interaction with a designated Microsoft Account Manager
will ensure we are achieving value for money from the investment in
technology; access to best practise knowledge and specific
technical training to enhance the skillset within the
Council’s support teams.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 11/01/2022
Decision due: 21 Dec 2021 by Assistant Director of Customers, Digital and ICT
Contact: Alison Morte Email: Alison.Morte@doncaster.gov.uk.